The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Consumer Agreement
  • I understand and agree to all terms and conditions listed below for each item that I choose to purchase or register for.

    • I am at least 16 years old and authorized to use this credit card for purchases. I will take steps so that no accidental chargebacks occur by ensuring that the recipient of the credit card statement is aware of this purchase. In the event of a chargeback, I agree to pay a $30 processing fee in addition to the original invoice amount.

     

    • I understand that I am only permitted to register for swim lessons at a facility where I am either a member or a registered guest according to the facility guidelines. When entering the facility for swim lessons I understand that I may be charged an additional guest fee according to facility guidelines. I also understand that not all facilities serviced by SwimMetro Management, Inc. will offer swim lessons or allow me to attend lessons as a guest.

     

    • If I register for group or private lessons, I understand that the swim lesson registration fee is refundable* provided that I cancel my registration according to the guidelines below. Group lesson registrations must be cancelled by 5:00 PM on the Tuesday preceding the scheduled start date of my swim lessons. I may cancel by calling (804) 675-3299, not via e-mail or staff at the pool. If I decide to cancel after this deadline, no refund will be issued. However, I may be offered a full or partial credit that may be applied to future swim lessons at the sole discretion of SwimMetro Management, Inc.

     

    • If I register for a Lifeguard Training course, I understand the Lifeguard Training registration fees are fully refundable* provided that I cancel my registration according to the guidelines below. Lifeguard Training registrations must be cancelled by 5:00 PM four business days prior to the scheduled start date of my Lifeguard Training course. I may cancel by calling (804) 675-3299, not via e-mail or staff at the pool. If I cancel after this deadline, no refund will be issued. However, I may be offered a full or partial credit that may be applied to future swim lessons at the sole discretion of SwimMetro Management, Inc. Registration fees for participants who do not successfully complete the swimming prerequisites are refundable, but subject to a $7.00 charge for American Red Cross processing fees.

     

    • All refunds will be processed with a company check within 4 to 6 weeks. Online registrations are subject to a 3.5% online service charge that is non-refundable.